Fixed price contracts are completely customisable and can be built to suit business requirements. From basic break-fix support through to full disaster recovery planning. All of our contracts include the following:
- Unlimited phone, ticket and email support
- Full help desk service
- Pro-active remote server monitoring
- Remote control software for all devices
- Backup monitoring
- Managed Windows Updates
- Managed anti virus
- Service Level Agreements (SLAs) for rapid response times
A variety of options can be added such as scheduled onsite visits, disaster recovery and business continuity planning or hardware upgrades.
Pay as you go
Our Pay as You Go (or ad-hoc) IT support services are for businesses who do not wish to commit to a monthly contract.
These services are available at a competitive hourly rate and include all of the services available to our managed clients such as remote support, ticket systems, onsite support and consultancy services.
PAYG offers a more flexible approach and can be used as a fully outsourced option or to complement existing in-house IT teams who require specialist support.