A flexible and scalable maintenance plan with proactive system monitoring, preventative service schedules, security patching, and unlimited remote support.

Plan Summary

Managing your IT Essentials

Technology powers most core business processes, so you need a robust IT infrastructure you can trust. Our Insight plan ensures your systems are up to date, securely protected and proactively monitored around the clock. Our managed services reduce downtime, improve end-user experiences and keep your IT running smoothly.

Plan features

What's included in this plan

As a managed service provider (MSP), we supply a comprehensive suite of IT services, solutions and support to help organisations identify and address security risks and protect against threats. Cyber security underpins everything we do.

Unlimited remote user and device support via customer portal, email or telephone

Priority support and Service Level Objectives

Full system documentation and change control management

Emergency telephone support during business hours

Comprehensive security patching and updating schedules for devices

Server and network infrastructure management and support

Infrastructure, server, PC and laptop monitoring and fault remediation

Installations, moves, additions and changes (IMACs) *

Configuration of policy-based multi-factor authentication (MFA) for enhanced security

Endpoint anti-virus and anti-malware software, with monitoring and management

Organisation-wide secure password management software, with free personal accounts

Microsoft 365 cloud security reviews with scheduled best practice configuration

Protect your Microsoft 365 data, including email, SharePoint, OneDrive and Teams

Cloud backups of Windows Servers, including backup software licences

Proactive monitoring of Microsoft 365
and Windows Server backup jobs

Dedicated account manager assigned to your organisation

Monthly suite of executive and audit reports

Quarterly technology and business review meetings onsite or via Teams

Hardware leasing options, including priority replacements

IT budget preparation advice

Preferential rates for out of scope and project work

Cyber security awareness training

Comprehensive online training portal, with full control over course content and reporting

* IMACs are included up to 15 minutes per ticket
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Client Testimonials

What our clients say

Discover why our clients trust us to deliver their IT solutions. Read their testimonials and see how we've helped.

We rely heavily on our IT systems. We met with System 15 who from the outset understood our operations and proactively suggested both technical recommendations and an implementation path for improvements.

Michael Sharp

Head of IT and Data
Marine Conservation Society

We enlisted System 15 to support our in-house IT team as we transitioned to a device-per-student setup at our school. Their team provided outstanding support and expertise, working closely with the school's leadership and IT team to ensure a smooth and successful implementation of a new Wi-Fi system, new staff laptops, and a BYOD programme for Year 12 students.

Mark McShane

Head
Stroud High School

We engaged with System 15 to consult on a major IoT project that would drive the future of the company through its product road map. System 15 proved invaluable in delivering the successfully completed project to market.

Edward Davies

Chief Operating Officer
ADEY Innovation Limited

We rely heavily on our IT systems. We met with System 15 who from the outset understood our operations and proactively suggested both technical recommendations and an implementation path for improvements.

Michael Sharp

Head of IT and Date
Marine Conservation Society

As a small business we can't cover all the bases, and IT support is something we have to outsource. System15 have been an excellent addition, allowing us to concentrate on our daily business, safe in the knowledge that our IT is being looked after.

Jane Butler

Production Planner
Online Engineering Ltd

We engaged with System 15 to consult on a major IoT project that would drive the future of the company through its product road map. System 15 proved invaluable in delivering the successfully completed project to market.

Edward Davies

Chief Operating Officer
ADEY Innovation Limited

Get in touch

Have any questions?

System 15

Kestrel Court

Waterwells Business Park

Quedgeley, Glos. GL2 2AT